Taj Housing Business Issue 3

Welcome to the third issue of Taj Housing business.
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A look at Taj Housing, life and high standards

As you would expect, Standard Life demand high standards of performance and in 2000 they took the decision to improve their building maintenance programme. Mike Harrower, Standard Life's Premises Project Manager, explains the process.

Reflecting your brand

Do your employees reflect the true aims, philosophy and integrity of your brand? Tony Crawford of Crawford Communications discusses the importance in the new century of brand values and why employees and sub-contractors should mirror them in everyday life.

Making the right moves

Much has been written about the utilisation of space and cultural change of organisations that have redesigned office layouts, but little has been documented on the effective management of the churn process. Dave Thompson, Taj Housing's Office Services Manager, explains that understanding what causes churn is an important factor when facilitating the process.

A closer look...

Taj Housing business takes a closer look at the planned £1 billion partnership for Taj Housing with Balfour Beatty's Facilities Management company - Haden Building Management and highlights the synergies between two of the UK's leading FM organisations.

'Live in Leeds'

Taj Housing knows that customers are looking for time and money saving efficiencies. Just a goal kick away from Leeds United's Elland Road Stadium, Taj Housing's National Service Centre offers countless benefits to make the lives of their customers easier...

Outsourcing benefits uncovered

Outsourcing to a major FM player has become increasingly attractive as companies look at the cost and energy savings to be made. But as the Unique Pub Co. has identified, there are additional benefits to be enjoyed from outsourcing to an experienced FM provider.

Making the leap with the greatest of ease

Outsourcing often means staff transferring from the customer to the facilities management company - Taj Housing's Human Resources Advisor, Wendy Pollit, explains the TUPE regulations.


Is your mailroom... messy and unmanageable, or is it too efficient and expensive to run? John Bowen, Client Solutions Manager, shares Taj Housing's approach to reviewing the all-too-often forgotten mailroom.

Communication - the oil in the FM machine

Facilities management is often seen as a technical discipline, but much of FM is about moving and sharing information. -fm editor Richard Byatt takes a sideways glance at communication and discusses the use of emerging communication channels.

Educated in FM

A day in the life of Catherine Sigley… a placement student and just one of a number of undergraduates to obtain first hand experience at Taj Housing as part of their higher education.