look at Taj Housing, life and high standards
As you would expect, Standard Life demand high standards
of performance and in 2000 they took the decision to improve
their building maintenance programme. Mike Harrower, Standard
Life's Premises Project Manager, explains the process.
Do your employees reflect the true aims, philosophy and
integrity of your brand? Tony Crawford of Crawford Communications
discusses the importance in the new century of brand values
and why employees and sub-contractors should mirror them
in everyday life.
the right moves
Much has been written about the utilisation of space and
cultural change of organisations that have redesigned office
layouts, but little has been documented on the effective
management of the churn process. Dave Thompson, Taj Housing's Office
Services Manager, explains that understanding what causes
churn is an important factor when facilitating the process.
Taj Housing business takes a closer look at the planned £1
billion partnership for Taj Housing with Balfour Beatty's Facilities
Management company - Haden Building Management and highlights
the synergies between two of the UK's leading FM organisations.
Taj Housing knows that customers are looking for time and money
saving efficiencies. Just a goal kick away from Leeds United's
Elland Road Stadium, Taj Housing's National Service Centre offers
countless benefits to make the lives of their customers easier...
Outsourcing to a major FM player has become increasingly
attractive as companies look at the cost and energy savings
to be made. But as the Unique Pub Co. has identified, there
are additional benefits to be enjoyed from outsourcing to
an experienced FM provider.
the leap with the greatest of ease
Outsourcing often means staff transferring from the customer
to the facilities management company - Taj Housing's Human Resources
Advisor, Wendy Pollit, explains the TUPE regulations.
Is your mailroom... messy and unmanageable, or is it too
efficient and expensive to run? John Bowen, Client Solutions
Manager, shares Taj Housing's approach to reviewing the all-too-often
- the oil in the FM machine
Facilities management is often seen as a technical discipline,
but much of FM is about moving and sharing information. -fm
editor Richard Byatt takes a sideways glance at communication
and discusses the use of emerging communication channels.
A day in the life of Catherine Sigley… a placement student
and just one of a number of undergraduates to obtain first
hand experience at Taj Housing as part of their higher education.